Member Registration FAQ
Below are frequently asked questions concerning member registration and use of THK Online Services.
Q
Can I use the services even if I’m not affiliated with a company or organization?
A
An e-mail address with an organization domain must be registered to use the services. (Please refer to the Terms of Service.) Users with e-mail addresses that do not have an organization domain may apply using the user application form, as per the Non-standard User Application System.
Q
I use a shared department e-mail address. Is it possible to set up multiple User IDs for a single e-mail address?
A
User IDs for the services are set to a single e-mail address. You cannot set up multiple User IDs using a single e-mail address.
Q
Are there any fees for using the services?
A
All of the services can be used free of charge, regardless of membership type (full member or guest member). We do not ask for any payment information when you register, so you can use it freely and without concern.
Q
Can students use the services?
A
Yes, students can use the services. Register using your school e-mail address.
Q
How do you handle personal information?
A
Please see the THK Online Services Terms of Service and Privacy Policy.
Q
What do I do if I forgot my password?
A
Please reset your password by clicking “Forgot your password?” on the login screen.
Q
Can a guest member account be changed into a full member account?
A
Please request to register with the user application form, as per the Non-standard User Application System.
Q
How do I change my member information?
A
You can change member information on the Change Member Information page.
Q
Can I use an e-mail address without an organization domain?
A
Only e-mail addresses with an organization domain can be registered for use of the services. Users with e-mail addresses that do not have an organization domain may apply using the user application form, as per the Non-standard User Application System.
Q
What should I do if I’ve entered my password but I still can’t log in?
A
If you are unable to log in despite entering your password, one of the following may be the cause.
1. The wrong password has been entered (or the password has been forgotten).
Please reset your password by clicking “Forgot your password?” on the login screen.
2. The password you entered isn’t recognized.
Your browser may recognize the password as a single word, automatically convert it to capital letters, or insert a space or line break if it is copy-and-pasted from Microsoft Word or another program. Try typing in the password one character at a time or paste and save it in Microsoft Notepad before copy-and-pasting it into the entry field.
Q
What should I do if I’ve registered, but I haven’t received a confirmation code?
A
If you haven’t received your confirmation code, one of the following may be the cause.
・ Your e-mail address was entered incorrectly.
・ The e-mail address you entered and the confirmed e-mail address are different.
・ The confirmation code may have been in your spam folder.
・ If you’re using Gmail, the confirmation code may have been filtered into the Promotions tab.
・ The e-mail containing your confirmation code may have been rejected by the security software you’re using.
* In the above situations, consult with the administrator of your company’s information system.
* The e-mail containing your confirmation code will be sent with the following details.
Sender e-mail address: msonlineservicesteam@microsoftonline.com
Subject: THK Account E-mail Confirmation Code